Acceptable Use Policy

1. About this policy

This Acceptable Use Policy ("AUP") sets out the rules that apply to everyone who accesses or uses the DOE GAMSAT preparation platform operated by Day One Education Pty Ltd (ABN 52 696 719 561, ACN 696 719 561) ("we", "us", "our"), whether on a Free account or a paid Pro subscription. It forms part of our Terms of Service ("ToS") and is referenced at §5 of those Terms. Capitalised terms not defined here have the meaning given in the ToS. If you use the Platform on behalf of an organisation, that organisation is also bound by this AUP.

2. Core principles

DOE exists to give GAMSAT candidates a fair, safe, and effective place to prepare. We ask that everyone uses the Platform honestly, with consideration for other users and the integrity of the service. Our AI features are study tools, not a means to circumvent genuine learning. We enforce this AUP proportionately and consistently.

3. You may not

3.1 Abuse of the service

You must not:

• Create multiple accounts to circumvent free-tier usage caps, subscription requirements, or any suspension that has been applied to your account.
• Share your login credentials with, or allow another person to use, your account — each account is for one named individual.
• Use automated tools, bots, scripts, or other non-human means to access the Platform, except where we have expressly granted API access in writing.
• Scrape, crawl, harvest, or otherwise systematically extract content, data, or outputs from the Platform using means not authorised by us.

3.2 Misuse of AI features

You must not:

• Submit another person's work for AI grading in a way that misrepresents authorship.
• Attempt to manipulate or override AI model behaviour through prompt injection, adversarial inputs, or other techniques intended to subvert its intended function.
• Deliberately prompt the AI to generate harmful, illegal, or abusive content.
• Use AI features for purposes materially unrelated to GAMSAT preparation in a way that consumes significant system resources or credits.

3.3 Harmful content or conduct

You must not upload, share, or transmit content that is unlawful (including child sexual abuse material ("CSAM") or non-consensual intimate imagery), infringes third-party intellectual property rights, is defamatory or threatening, or contains malicious code. You must not use the Platform to harass or intimidate any person, or impersonate another user, our staff, or any other person or entity.

3.4 Security and integrity

You must not:

• Probe or scan the Platform for vulnerabilities without our prior written authorisation (see §7 for the security-research safe harbour).
• Attempt to gain unauthorised access to any other user's account or data, or to any non-public part of the Platform's systems.
• Circumvent, disable, or interfere with rate limits, credit limits, access controls, or other technical measures protecting the Platform or its users.
• Degrade, disrupt, or overload the Platform's infrastructure, including through denial-of-service attacks.

3.5 Commercial misuse

You must not:

• Use automated or systematic means to scrape, copy, or extract the Platform's question banks, study content, rubrics, or other materials in bulk.
• Use content, data, AI outputs, or any other materials obtained from the Platform to train, fine-tune, benchmark, or evaluate an AI model that competes with or is intended to replicate DOE's AI features.
• Resell, sublicence, or otherwise commercially redistribute access to the Platform or any DOE content without our prior written consent.

For clarity, nothing in this AUP prevents you from independently developing a GAMSAT preparation service using your own content, technology, and resources, provided you do not make use of DOE's content, data, systems, or outputs to do so.

4. Enforcement

4.1 Graduated response

Where we have reasonable grounds to believe a breach of this AUP has occurred, we will ordinarily act in sequence, calibrated to the severity and persistence of the conduct:

1. Warning — written notice identifying the breach and requiring it to stop or be remedied within a reasonable timeframe (generally 7 days).
2. Temporary suspension — access suspended for a defined period while we investigate or allow time for remediation.
3. Termination — the account is permanently closed, subject to §4.2.
4. Legal action — referral to law enforcement or civil proceedings where the conduct is unlawful or has caused material harm.

We may skip earlier steps where immediate action is necessary to prevent ongoing harm or protect other users.

4.2 Termination without refund

Termination without a refund of prepaid fees is limited to these serious categories: (a) uploading, transmitting, or generating CSAM or non-consensual intimate imagery; (b) actively conducting a security attack against the Platform or its infrastructure; or (c) fraud, including payment fraud or deliberate circumvention of subscription controls for financial gain.

In all other cases of termination for breach of this AUP, we will refund a pro-rata amount for the unused portion of your current paid billing period.

5. Reporting abuse

To report conduct that breaches this AUP, email abuse@dayoneed.com. We will acknowledge your report within 5 business days and take reasonable steps to investigate. We treat reports in confidence and will not disclose your identity to the person reported without your consent or a legal obligation to do so.

6. Appeals

If your account has been suspended or terminated and you believe the action was taken in error or was disproportionate, email legal@dayoneed.com within 30 days of receiving notice. Include your account email address, the date of the action, and a brief explanation. We will respond within 10 business days with a decision — either upholding, reversing, or modifying the action — together with our reasons.

7. Security researchers

We welcome good-faith security research. If you believe you have found a vulnerability, please disclose it responsibly to security@dayoneed.com before publishing any details. We will not take legal action against researchers acting in good faith under standard responsible-disclosure norms, provided they: limit testing to their own accounts or data; do not access or modify any other user's data; do not disrupt the Platform or its users; and allow us a reasonable period (ordinarily 90 days) to assess and remediate before public disclosure. We will acknowledge reports within 5 business days.

8. Changes to this policy

We may update this AUP. When a change is material — meaning it meaningfully expands restrictions on your use or alters your rights under §§4–7 — we will give you at least 30 days' written notice by email and in-app notice before it takes effect. Non-material changes (corrections or clarifications) take effect when posted.

9. Contact

Day One Education Pty Ltd Unit 1712, 7 Claremont Street South Yarra VIC 3141 Australia ABN 52 696 719 561 | ACN 696 719 561

Legal and AUP enquiries: legal@dayoneed.com Abuse reports: abuse@dayoneed.com Security disclosures: security@dayoneed.com General support: support@dayoneed.com

We aim to respond to legal enquiries within 10 business days.